🔐 Information We Collect

We collect information to provide you the best shopping experience possible. This includes:

• Personal Identifiers: Full name, phone number, email address, and delivery address when you place an order.
• Payment Information: We do not store card details. Payments via UPI are processed securely. COD orders require no payment data.
• Device & Browsing Data: IP address, browser type, pages visited, time spent — collected automatically via cookies for improving our site.
• Communication Data: Messages you send us via WhatsApp, email, or our contact form.

📦 How We Use Your Information

• To process and deliver your orders on time.
• To send you order confirmation, dispatch updates, and delivery notifications via WhatsApp/SMS.
• To resolve disputes, troubleshoot problems, and provide customer support.
• To personalize your shopping experience and show relevant products.
• To improve our website functionality, product listings, and overall service quality.
• To send promotional offers and new arrivals (only if you opt-in — you can unsubscribe anytime).

🚫 We Never Sell Your Data

Apnamani.in does not sell, rent, or trade your personal information to any third parties under any circumstances. Your data belongs to you.

🍪 Cookies Policy

We use essential and analytics cookies to improve your browsing experience. Essential cookies are necessary for basic site functions. Analytics cookies (Google Analytics) help us understand site usage. You can disable cookies in your browser settings, though this may affect some site features.

🔒 Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and restricted access to ensure your data is protected from unauthorized access, alteration, or disclosure.

✏️ Your Rights

• Right to access the personal data we hold about you.
• Right to request correction of inaccurate data.
• Right to request deletion of your account and associated data.
• Right to opt out of marketing communications at any time.

🔄 Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or WhatsApp. Continued use of our site after changes constitutes your acceptance of the updated policy.

🛍️ Product & Pricing

• All product images are for representation purposes. Slight color variation may occur due to screen/monitor differences.
• Prices are inclusive of GST unless stated otherwise. We reserve the right to change prices without prior notice.
• Product availability is subject to stock. In case of stock-out after order placement, we will notify you and process a full refund within 5-7 business days.
• We strive for accuracy in product descriptions; however, we do not warrant that all information is error-free.

💳 Orders & Payments

• Orders are confirmed only after successful payment (for online orders) or at dispatch (for COD orders).
• For online payments, you must send the payment screenshot on WhatsApp for order confirmation.
• We accept Cash on Delivery (COD) and Online Payment (UPI/Card/Net Banking).
• Any fraudulent transaction or chargebacks will result in permanent account suspension and legal action.

🚫 Prohibited Activities

Users are strictly prohibited from:

• Copying, reproducing, or distributing our website content, product images, or branding without written permission.
• Using our platform for any unlawful, harmful, or fraudulent activities.
• Attempting to hack, reverse engineer, or interfere with our website's functionality.
• Posting false reviews or engaging in any deceptive practices.

⚖️ Limitation of Liability

Apnamani.in shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services beyond the purchase price of the product ordered. We are not responsible for delays caused by courier partners, natural disasters, or other force majeure events.

🏛️ Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of courts in Gurugram, Haryana, India. We encourage resolving disputes through our customer support team first.

📝 Amendments

Apnamani.in reserves the right to amend these Terms at any time. Updated terms will be posted on this page with the effective date. Continued use of the site constitutes acceptance of the revised terms.

📦 Shipping Details

• Processing Time: Orders are processed and dispatched within 1–2 business days of confirmation.
• Delivery Time: Standard delivery takes 4–7 business days. Remote locations may take up to 10 business days.
• Shipping Partners: We ship via Delhivery, DTDC, BlueDart, and other trusted couriers.
• Tracking: A tracking ID will be shared via WhatsApp once your order is dispatched.
• Free Shipping: Available on all orders above ₹999. Orders below this are charged a nominal delivery fee.
• PAN India Delivery: We deliver to all states including J&K, Northeast, and Andaman & Nicobar Islands.

📦 Packaging

All products are carefully packed in protective packaging to prevent damage during transit. Premium products are packed in branded gift-ready boxes for a luxury unboxing experience.

🔄 Exchange Policy

• 7-Day Exchange Window: You can request an exchange within 7 days of delivery.
• Valid Reasons: Wrong size, manufacturing defect, or wrong item delivered.
• Process: WhatsApp us with your Order ID and photos of the item. We'll arrange a pickup within 2–3 days.
• Condition: Items must be unused, unwashed, with original tags and packaging intact.
• Exchange Shipping: Reverse pickup is FREE for defective/wrong items. Size exchanges may have a ₹100 reverse pickup charge.

💰 Refund Policy

• Prepaid Orders: Refunds are processed to original payment method within 5–7 business days after we receive the returned item.
• COD Orders: Refund will be credited via UPI/Bank Transfer within 3–5 business days.
• Non-Refundable: Sale items, customized/stitched garments, and items without original tags are non-refundable.

❌ Non-Returnable Items

• Stitched or altered garments as per custom measurements.
• Innerwear, lingerie, and personal care products (hygiene reasons).
• Items damaged due to customer misuse, washing, or improper handling.
• Items returned after 7 days of delivery.

🛒 Orders & Buying

• Q: How do I place an order?
  A: Browse products, select size & color, click "Add to Cart", and proceed to checkout. Choose your payment method and confirm!
• Q: Can I modify or cancel my order after placing it?
  A: You can modify or cancel within 12 hours of placing the order. Contact us on WhatsApp immediately. Once dispatched, cancellations are not possible.
• Q: Is my payment secure?
  A: Absolutely. Online payments are processed via secured UPI/QR. We never store card details. COD requires no advance payment.
• Q: Do you offer bulk/wholesale orders?
  A: Yes! We offer special bulk pricing for orders of 10+ pieces. Contact us on WhatsApp for a custom quote.

🚀 Delivery & Tracking

• Q: How long does delivery take?
  A: Standard delivery is 4–7 business days. Express delivery (1–3 days) is available for select pincodes at extra cost.
• Q: How do I track my order?
  A: Once dispatched, a tracking link/ID will be sent to your WhatsApp number. You can also share your Order ID with us to get real-time status.
• Q: My order shows delivered but I haven't received it — what to do?
  A: Please WhatsApp us within 48 hours. We'll investigate with the courier and ensure resolution within 3–5 days.
• Q: Do you deliver outside India?
  A: Currently we deliver only within India. International shipping is coming soon!

🔄 Exchange, Returns & Refunds

• Q: I received the wrong product. What should I do?
  A: We sincerely apologize! WhatsApp us with your Order ID and clear photos of the item within 48 hours of delivery. We'll arrange a FREE reverse pickup and send the correct item at the earliest.
• Q: How do I request a size exchange?
  A: Contact us within 7 days of delivery with your Order ID. The item must be unused and have original tags. Exchange is processed in 5–7 business days.
• Q: When will I receive my refund?
  A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.

👗 Products & Sizing

• Q: How do I choose the right size?
  A: Each product has a detailed size chart on its page. When in doubt, go one size up. You can also WhatsApp us your measurements for personalized recommendations.
• Q: Are the product colors accurate in photos?
  A: We use high-quality photography for accuracy. However, slight color variation may occur due to screen settings and lighting conditions.
• Q: Do you offer custom stitching or tailoring?
  A: Yes, for select products we offer custom stitching. This is mentioned on the product page. Custom-stitched items cannot be exchanged or returned.
• Q: Are products original/branded?
  A: All products on Apnamani.in are genuine and sourced directly from trusted manufacturers. We stand behind every product we sell.

💬 Contact & Support Hours

• 📱 WhatsApp/Call: +91 72097 97284
• 📧 Email: manishankaryadav690@gmail.com
• 🕐 Support Hours: Monday – Saturday, 10:00 AM – 8:00 PM IST
• 📍 Address: Apnamani.in, Gurgaon Sector 37, Pace City 2, Gurgaon, Haryana – 122004